We are seeking Temporary Case Managers to support a housing assistance program in a high-volume, production-focused environment. This role focuses on application processing and workflow support rather than full lifecycle case management.
This is a temporary full-time, onsite position expected to last 2 months, with the potential for month-to-month extension. The schedule is Monday through Friday, 9:00am to 6:00pm. Candidates must reside in the St. Petersburg or Pinellas Park area to ensure a reliable commute.
Responsibilities
- Process and review homeowner applications for completeness and accuracy.
- Perform data entry, tracking, and updates within program systems.
- Maintain organized digital records and documentation.
- Support case workflow by moving files through defined program stages.
- Communicate with applicants to request information and provide status updates.
- Balance efficiency with professionalism in applicant interactions.
- Ensure work meets established timelines, quality standards, and compliance requirements.
- Follow program procedures and escalate issues as needed.
- Support team production goals and overall program throughput.
Requirements
- High school diploma required; associate’s degree preferred.
- 2+ years of administrative, data processing, or customer support experience.
- Strong technical aptitude, with advanced proficiency in Microsoft Excel.
- Ability to quickly learn and navigate multiple systems and databases.
- Experience in housing, disaster recovery, or similar programs strongly preferred.
- Clear and professional communication skills with attention to detail.
- Ability to manage high-volume, repetitive work with accuracy.
- Customer service approach that is empathetic but efficient.
- Ability to work onsite and maintain a consistent 9:00am–6:00pm schedule.
- Must reside in St. Petersburg or Pinellas Park, FL.
- Valid driver’s license and ability to pass a Level 2 FDLE background check.
Compensation
- $22–24 per hour, depending on experience.