We are seeking Case Managers to support a housing assistance program by managing applicant cases from intake through closeout. This role works directly with homeowners and internal teams to ensure applications are processed accurately, timely, and in compliance with program requirements.
These are full-time, onsite positions based in Tallahassee and Perry, Florida. The project is expected to last one year, with the possibility of extension. Office hours are Monday through Saturday, 8am to 6pm. Occasional evenings, weekends, and local travel may be required.
Key Responsibilities
- Manage assigned cases from application through closeout.
- Conduct applicant intake, documentation review, and eligibility determinations.
- Maintain regular communication with applicants and document all activity in the system of record.
- Prepare and issue required program correspondence and contracts.
- Coordinate with internal teams to support pre-construction, warranty, and closeout activities.
- Ensure work meets program timelines, quality standards, and compliance requirements.
- Follow established program guidelines and procedures.
- Identify and escalate issues that may impact case progress or applicant experience.
- Support process improvements and perform other related duties as assigned.
Requirements
- Associate degree preferred.
- 2+ years of customer service, administrative, or clerical experience.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to learn and navigate web-based systems and new software applications.
- Strong written and verbal communication skills with high attention to detail.
- Ability to work independently, meet deadlines, and maintain confidentiality.
- Valid driver’s license and ability to pass a Level 2 FDLE background check.
- Bilingual English/Spanish skills preferred.
- Familiarity with CDBG, FEMA hazard mitigation, or similar programs preferred.
Compensation
- $20–24 per hour, depending on experience.
- Benefits offered.