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Migrant Case Manager - Multilingual

  • Location Jamaica
  • Salary $28-28/hour
  • Job Type Full Time
  • Posted 05/10/2024

Our client, a mission-based organization with an immediate need, is seeking compassionate and dedicated Case Managers. These roles involve providing support services to displaced migrants temporarily housed in hotels in the New York City area, near JFK Airport in Jamaica. As a Case Manager, you will be the main point of contact for assessing needs, coordinating care, and connecting clients to critical services.

This is an excellent opportunity for someone passionate about humanitarian work and guiding vulnerable clients on the path to stability. We offer competitive pay and benefits, plus the chance to make a significant difference in the lives of displaced immigrant families and children recovering from trauma.

Primary Responsibilities:

  • Meet 1:1 with displaced migrant clients staying in designated hotels.
  • Conduct needs assessments and determine eligibility for available assistance programs.
  • Enter and track data through a customer-provided case management system.
  • Help maintain compliance with underlying grant programs.
  • Manage crisis interventions and provide information and referrals to address urgent needs.
  • Teach basic life skills and coach clients in building self-sufficiency.
  • Develop reports using software on migrant client interactions.

Required Qualifications:

  • Associate’s degree in social work, counseling, or a related field.
  • At least 1 year of direct case management experience.
  • Strong communication, cultural competency, problem-solving, and advocacy skills.
  • Basic computer literacy and experience with MS Office applications.
  • Comfortable learning and utilizing iPad/tablet and various software programs, including Google Translate.
  • Bilingual in Spanish, French, Arabic and Wolof is highly preferred; multilingual skills are welcome.



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